Refund policy
At Ash & Fables, every piece is carefully prepared and packaged before it leaves our studio. Because our artwork and products are created and produced specifically for our shop, all sales are final.
We do not accept returns or offer refunds for change of mind, incorrect selections, or circumstances where you simply no longer want the item.
If there is a problem with your order, however, we want to make it right.
Print Club Subscriptions
All Ash & Fables Print Club subscription sales are final and are not eligible for refunds or returns.
If your Print Club package arrives damaged, contains an incorrect or defective item, or does not arrive within 14 business days after you have been notified that your package has shipped, you may contact us to request a replacement.
Please contact us at hello@ashandfables.com and include:
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Your name and order number
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A description of the issue
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Photos of any damaged items or packaging, when applicable
If your package has not arrived within the 14-business-day period, please contact us so we can help determine the next steps.
Replacement items are subject to availability. If an identical replacement is unavailable, we may offer a comparable replacement or another appropriate resolution.
Prints, Originals & Accessories
All sales of prints, original artwork, and accessories are final. We do not accept returns or exchanges for these items.
However, if your order arrives damaged, defective, incorrect, or does not arrive, please contact us and we will work with you to resolve the issue.
If an item arrives damaged or defective, please contact us within 14 days of receiving your order and include photographs of the item and its packaging so that we can evaluate the issue.
If your order does not arrive, please contact us after 14 business days from the date you were notified that your order shipped.
Depending on the circumstances, we may provide a replacement or another appropriate resolution.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us at hello@ashandfables.com as soon as possible.
Please include your order number and photographs showing the issue and, when applicable, the condition of the packaging when it arrived.
We will review your request and determine the best way to make it right.
Lost or Missing Orders
If your order does not arrive within 14 business days after you have been notified that it has shipped, please contact us at hello@ashandfables.com.
We will do our best to help locate the package and determine the appropriate next steps.
Please note that shipping delays caused by the carrier, customs, weather, or other circumstances outside of Ash & Fables' control may affect delivery times.
Exchanges
Because all Ash & Fables sales are final, we do not offer exchanges for unwanted or incorrectly selected items.
If you receive an incorrect, damaged, or defective item, please contact us at hello@ashandfables.com and we will work with you on a replacement when appropriate.
Refunds
Ash & Fables does not offer refunds for change-of-mind purchases, incorrect selections, or other orders that are otherwise delivered as expected.
If we determine that a refund is appropriate due to an issue with your order, we will notify you once the resolution has been approved. Approved refunds will be issued to your original payment method.
Please allow your bank or credit card company additional time to process and post the refund to your account.
Contact Us
If you have any questions about your order, a damaged item, a missing package, or this policy, please contact us at:
We are always happy to help.