Cancellation policy
Ash & Fables Print Club Subscription Terms
The Ash & Fables Print Club is a recurring monthly subscription that delivers a curated collection of artwork and stationery to your mailbox each month. Please review the information below before subscribing.
What Your Subscription Includes
Each month, Print Club members receive the curated items described on the Ash & Fables Print Club product page.
The specific artwork and contents of the package may change from month to month as part of the creative experience.
Your subscription includes one Print Club package per monthly billing cycle.
Subscription Price
The Ash & Fables Print Club costs $16 per month, plus any applicable sales tax.
The price shown at the time you subscribe is the price that will apply to your subscription unless we notify you of a future price change.
If the Print Club subscription price changes, we will provide notice before the new price is charged, where required by applicable law.
Billing Frequency & Renewal Date
The Print Club is billed monthly.
Your initial subscription payment is charged when you subscribe.
After that, your subscription will automatically renew each month, and your payment method will be charged on the same calendar date as your original subscription purchase.
For example, if you subscribe on September 10, your subscription will renew, and your payment method will be charged on or around the 10th of each following month.
Your subscription will continue to renew automatically until you cancel it.
Automatic Renewal
The Ash & Fables Print Club is an automatically renewing subscription.
There is no minimum commitment, and you are not required to subscribe for a specific number of months.
Your subscription will continue from month to month until you cancel, pause, or skip your subscription through your customer account portal.
When Your Print Club Package Ships
Print Club packages are typically prepared and mailed around the first of each month.
You will receive an email confirmation when your monthly package has been mailed.
Because your subscription payment is a pre-order for the following month's package, your payment date and shipping date will be different.
For example, if you subscribe or renew on September 10, you will be charged on September 10 for your October Print Club. Your October package will then be prepared and mailed around October 1.
Shipping
Shipping for the Print Club is included in your subscription price.
Print Club packages are sent using USPS standard stamped mail ("snail mail").
Print Club packages do not include tracking, and you will not receive a tracking number.
You will receive an email when your package has been mailed.
Please allow up to 14 business days from the date of your shipping confirmation email for your package to arrive.
For complete shipping information, please see our Shipping Policy.
How to Cancel Your Subscription
You may cancel your Print Club subscription at any time through your customer account portal.
Canceling your subscription prevents future renewal charges. However, cancellation does not automatically cancel a renewal or shipment that has already been processed.
To avoid being charged for your next month, please cancel your subscription before your next scheduled renewal date.
Once a renewal payment has been processed, that month's subscription package will still be fulfilled and shipped.
How to Skip a Month
If you would like to take a month off without canceling your subscription, you can skip an upcoming shipment through your customer account portal.
Skipping a shipment prevents that month's subscription shipment from being sent and allows your subscription to continue for future months.
Please make sure you skip the upcoming shipment before your next renewal is processed.
How to Pause Your Subscription
If you need a longer break from the Print Club, you may pause your subscription through your customer account portal.
Pausing your subscription temporarily stops your recurring subscription until you choose to resume it, according to the options available in your account portal.
Changing Your Shipping Address
You can change your shipping address at any time through your customer account portal.
Please update your address before your next renewal or fulfillment date to ensure that your package is sent to the correct location.
Ash & Fables is not responsible for packages sent to an incorrect or outdated address provided by the customer.
If you have recently moved, please update your address as soon as possible.
Changing Your Payment Method
You can update your payment method through your customer account portal.
Please make sure your payment information is current before your next scheduled renewal to avoid a failed payment.
Your payment information is securely stored and processed through our payment provider. Ash & Fables does not have access to your full payment information.
Failed Payments
If your scheduled subscription payment cannot be processed, your subscription may be placed on hold or canceled until a valid payment method is provided.
You can update your payment method through your customer account portal.
If a payment fails, your subscription package may not be fulfilled until the payment has been successfully processed.
Returned Packages
Please make sure your shipping address is accurate and up to date in your customer account.
If a Print Club package is returned to Ash & Fables because of an incorrect, incomplete, or undeliverable address, please contact us at hello@ashandfables.com.
Depending on the circumstances, we may be able to resend the package. Additional postage may be required if the package was returned due to an incorrect or outdated address provided by the customer.
Damaged or Missing Packages
All Print Club subscription sales are final.
If your Print Club package arrives damaged, contains an incorrect or defective item, or does not arrive within 14 business days after you receive your shipping confirmation email, please contact us at hello@ashandfables.com.
Because Print Club packages are sent using standard USPS stamped mail without tracking, we cannot provide tracking updates or a specific delivery date.
If an item arrives damaged, please include photographs of the damaged item and packaging when contacting us.
When appropriate, Ash & Fables may provide a replacement.
Please see our Refund & Replacement Policy for complete details.
Sales Tax
Applicable sales tax will be calculated and collected at checkout based on the shipping destination and applicable tax laws.
Not every order will necessarily be subject to the same tax amount. The amount of sales tax charged will be shown during checkout before your purchase is completed.
No Minimum Commitment
There is no minimum subscription commitment.
You may remain a Print Club member for as long as you like, or cancel your subscription at any time before your next renewal.
You may also skip individual months or pause your subscription rather than canceling.
Managing Your Subscription
Your customer account portal is the easiest way to manage your Print Club subscription.
From your account portal, you can:
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Cancel your subscription
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Skip an upcoming month
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Pause your subscription
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Resume a paused subscription
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Change your shipping address
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Change your payment method
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Manage your subscription information
Please make any changes before your next scheduled renewal or fulfillment whenever possible.
Changes to the Print Club
Ash & Fables reserves the right to change the artwork, products, contents, pricing, or other details of the Print Club from time to time.
The creative contents of the Print Club may vary from month to month. This is part of the nature of the subscription and the experience of receiving a new collection each month.
If there is a significant change to the subscription price or other material terms, we will provide notice as required by applicable law.
Questions
If you have questions about your Print Club subscription or need help managing your account, please contact us at:
We are always happy to help.