Shipping policy
Thank you for supporting Ash & Fables! Each order is carefully prepared and packaged in our studio before making its way to you.
At this time, Ash & Fables ships within the United States only. We do not currently offer international shipping.
Print Club Shipping
Ash & Fables Print Club packages are sent through USPS using standard stamped mail (snail mail).
Print Club packages are not tracked, and you will not receive a tracking number.
You will receive an email confirmation when your Print Club package has been prepared and mailed.
Once you receive your shipping confirmation email, please allow up to 14 business days for your Print Club package to arrive.
Because Print Club packages are sent using standard stamped mail without tracking, delivery times may vary depending on USPS and other circumstances outside of Ash & Fables' control.
If your Print Club package has not arrived after 14 business days from the date you received your shipping confirmation email, please contact us at hello@ashandfables.com so we can help.
Print Club Shipping Schedule
Print Club packages are typically prepared and mailed around the first of each month.
You will receive an email confirmation when your monthly Print Club package has been mailed. Because packages are sent using standard USPS stamped mail without tracking, please allow up to 14 business days from the date of your shipping confirmation email for your package to arrive.
The exact mailing date may vary slightly from month to month depending on production and fulfillment schedules, but our goal is to have each month's Print Club package on its way around the beginning of the month.
If your package has not arrived after 14 business days from the date of your shipping confirmation email, please contact us at hello@ashandfables.com so we can help.
Art Prints & Accessories
Art prints and accessories are shipped using USPS with tracking.
Processing Time
Art prints are printed on demand and require approximately 7–9 business days for processing, printing, and preparation for shipment.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Accessories may require additional processing time depending on the item. Any specific processing or shipping information provided on the individual product page will take precedence.
Please allow additional time for USPS delivery after your order has shipped.
Original Artwork
Original artwork is shipped using tracked shipping.
Originals are generally shipped within 1 week of purchase, unless a different processing or shipping timeframe is specified on the individual product page.
Once your original artwork has shipped, you will receive a shipping confirmation email with tracking information.
For original artwork, please make sure that your shipping address is correct before completing your purchase. Because originals are one-of-a-kind pieces, we may not be able to replace an original that is lost or damaged in transit.
Tracking Your Order
Tracking information is provided for art prints, originals, and accessories when applicable.
Print Club packages are not tracked because they are sent through standard USPS stamped mail.
If you have received a shipping confirmation with tracking information, you can use the tracking number provided in that email to follow your package's progress.
Shipped Package Does Not Arrive
Print Club
If your Print Club package has not arrived within 14 business days after receiving your shipping confirmation email, please contact us at hello@ashandfables.com.
Because Print Club packages are sent without tracking, we are unable to provide tracking updates or a specific delivery date.
Tracked Orders
If your tracking information shows that your package was delivered but you have not received it, please first check around your delivery location and with household members or neighbors.
You may also contact your local USPS office with your tracking number, which can be found in your shipping confirmation email. In some cases, packages may be held at a local post office or may have been scanned as delivered before actually arriving.
If you are still unable to locate your package, please contact us at hello@ashandfables.com and we will help you determine the next steps.
Shipping Delays
Ash & Fables is not responsible for delays caused by USPS, weather, holidays, customs, incorrect addresses, or other circumstances outside of our control.
Processing times refer to the time needed for us to prepare your order and do not include USPS transit time.
Please keep this in mind when placing orders for gifts or time-sensitive occasions.
Incorrect Shipping Address
Please carefully review your shipping address before completing your purchase.
If you realize that you entered an incorrect address, contact us as soon as possible at hello@ashandfables.com. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered fulfillment.
Ash & Fables is not responsible for orders shipped to an incorrect address provided by the customer.
Questions About Your Order
If you have questions about your order or its delivery, please contact us at:
We're happy to help!